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Quality

1. More will mean worse.

Kingsley Amis (1922-95) British novelist and poet. Encounter (July 1960)

 

2. Standards are always out of date. That’s what make them standards.

Alan Bennett (b. 1934) British playwright. Forty Years On (1969)

 

3. The funny thing is better TV shows don’t cost that much more than lousy TV shows.

Warren Buffett (b. 1930) U.S. entrepreneur and financier. Channels (November 1986)

 

4. Quality has to be caused, not controlled.

Philip B. Crosby (1926-2001) U.S. business executive and author. Quality Is Free (1979)

 

5. Quality Is Free

Philip B. Crosby (1926-2001) U.S. business executive and author.Book title. Quality Is Free (1979)

 

6. People all over the world think that is the factory worker that cause problems. He is not your problem…He is not allowed to do it because the management wants figures, more products, and never mind the quality.

  1. Edwards Deming (1900-93) U.S. consultant and author. Lecturer (1983)

 

7. Don’t just make it and try to sell it. But redesign it and then bring the processor under control with ever-increasing quality.

  1. Edwards Deming (1900-93) U.S. consultant and author. Out of the Crisis (1992)

 

8. Quality is the characteristic of a product or service that helps somebody and which has a market.

  1. Edwards Deming (1900-93) U.S. consultant and author. Out of the Crisis (1992)

 

9. We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time a adapt to a new philosophy in America.

  1. Edwards Deming (1900-93) U.S. consultant and author. Out of the Crisis (1992)

 

10. Henry Ford made great automobiles, but his Model T was not a quality car.

  1. Edwards Deming (1900-93) U.S. consultant and author. San Jose Mercury News (April 1987)

 

11. A little neglect may breed mischief…for want of a nail the shoe was lost.

Benjamin Franklin (1706-90) U.S. politician, inventor, and journalist. The poor Richard’s Almanack series (1732-58) was originally published under the pseudonym Richard Saunders. Poor Richard’sAlmanack (1758)

 

12. The quality of a society will be judged by what the least privileged in it achieves.

Robert Greenleaf (1904-90) U.S. director of Management Research for AT&T and author. “Old Age: The Ultimate Test of the Spirit,” The Power of Servant Leadership (Larry Spears, ed.; 1998)

 

13. Quality is remembered long after the price is forgotten.

Gucci Family, Italian. Business slogan.

 

14. In broad terms, quality planning consists of developing the products and processes required to meet the customer’s needs.

Joseph M. Juran (b. 1904) U.S. Business thinker. Planning for Quality (1988)

 

15. A road map, an invariable sequence of steps.

Joseph M. Juran (b. 1904) U.S. Business thinker. Referring to quality processes. Planning for Quality (1988)

 

16. Quality is not a program that can be simply imposed on an operation; instead it is a way of operating that permeates a business and the thinking of its employees.

Theodore B. Kinni, U.S. business author and editor. America’s Best (1997)

 

18. Pride should consist in doing your job in the best possible manner.

Jawaharlal Nehru (1889-1964) Indian prime minister. Quoted in Glorious Thoughts of Nehru (N. B. Sen; 1964)

 

19. In the industrial age, you competed on price and, at the moment, you compete on quality, but quality is not enough to distinguish you. Quality does not give you an advantage.

Andrew Neil (b. 1949) British publisher and broadcaster. Marketing (October 2000)

 

20. Caring about what you are doing is considered either unimportant or taken for granted.

Robert M. Pirsig (b. 1928) U.S. author. Zen and the Art of Motorcycle Maintenance (1974)

 

22. Quality is not a thing. It is an event.

Robert M. Pirsig (b. 1928) U.S. author. Zen and the Art of Motorcycle Maintenance (1974)

 

23. That’s the classical mind at work, runs fine inside but looks dingy on the surface.

Robert M. Pirsig (b. 1928) U.S. author. Zen and the Art of Motorcycle Maintenance (1974)

 

24. What the hell is quality? What is it…need we ask anyone to tell us these things?

Robert M. Pirsig (b. 1928) U.S. author. Zen and the Art of Motorcycle Maintenance (1974)

 

25. The voice is so special, you have to guard it with care, to let nothing disturb it.

Leontyne Price (b. 1927) U.S. opera singer. Opera News (1985)

 

26. Quality control was treated as a fad here, but it’s been part of the Japanese business philosopher for decades. That’s why they laugh at us.

Peter Senge (b. 1947) U.S. academic and author. The Fifth Discipline: The Art and Practice of the Learning Organization (1990)

 

27. People can be trusted so checks can be eliminated.

Marcus Sieff (1913-20001) British president of Marks & Spencer. Marks & Spencer operating principles (1982)

 

28. Sensible approximation-the price of perfection is prohibitive.

Marcus Sieff (1913-20001) British president of Marks & Spencer. Marks & Spencer operating principles (1982)

 

29. I and each of my executives make it hard and fast point to visit a minimum of 40 suppliers a year.

Marcus Sieff (1913-20001) British president of Marks & Spencer. Speech (1982)

 

30. If we can’t find better (tomatoes), we shouldn’t be in the business.

Marcus Sieff (1913-20001) British president of Marks & Spencer. Don’t Ask the Price, George (1987)