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E-Commerce

1. Stay one click ahead.

Anonymous. Sun Microsystems advertising slogan (September 2000)

 

2. The parking is easy, there are no checkout lines, we are open 24 hours a day, and we deliver right to your door.

Anonymous. Sales pitch of Salami.com, purveyors of Italian delicacies. Quoted in Business Week (September 23, 1996)

 

3. I am secretly looking forward to rediscovering the little pleasures of pre-electronic shopping: holding things in my hands, trying them on, and even taking them home with me after I have paid.

Anonymous. Quoted in Economist (London) (December 21, 1996)

 

4. The web gives us more choices than before about how we weave society, how we choose, who and what we connect with.

Tim Berners-Lee (b.1955) British computer scientist and founder of the World Wide Web. Marketing (June 2000)

 

5. I believe we can still be a footnote in the history of e-commerce.

Jeff Bezos (b.1964) U.S. founder and C.E.O. of Amazon.com. Sunday Telegraph (London) (July 2000)

 

6. It’s hard to find things that won’t sell online.

Jeff Bezos (b.1964) U.S. founder and C.E.O. of Amazon.com. Sunday Telegraph (London) (July 2000)

 

7. You’ll see a growing differentiation between Internet companies working to build lasting companies and those working to build flash in the pan stocks.

Jeff Bezos (b.1964) U.S. founder and C.E.O. of Amazon.com. Sunday Telegraph (London) (July 2000)

 

8. The question is does India need dot coms? If you were to ask me this question, the answer is no, India needs infrastructure.

Subeer Bhatia (b.1967) Indian IT entrepreneur and founder of Hotmail. Business Week (September 2000)

 

9. The Internet is an elite organization; most of the population of the world have never made a phone call.

Noam Chomsky (b.1928) U.S. linguist and political activist. Observer (London) (February 1996)

 

10. The electronic highway is not merely open for business; it is relocating, restructuring, and literally redefining business in America.

Mary J. Cronin (b.1947) U.S. business author. Doing More Business on the Internet (1995)

 

11. I could see the Internet was going to be massive so clearly having your own identity seemed obvious.

Jason Drummond (b.1969) British Internet entrepreneur. Referring to the practice of registering Internet domain names. Sunday Times (London) (October 2000)

 

12. The future of retail is the integration of Internet and digital services with the retail network.

Charles Dunstone (b.1964) British business executive and founder of Carphone Warehouse. Digital Britain (January 2000)

 

13. We believe that a customer should have a choice of different ways to shop.

Charles Dunstone (b.1964) British business executive and founder of Carphone Warehouse. Referring to company policy of offering shoppers online sales, retail sales, or telesales. Digital Britain (January 2000)

 

14. The Internet supports a much faster turnover of employees due to different cultural influences…The Net changes the balance of power by valuing diversity over uniformity.

Esther Dyson (b.1951) U.S. knowledge entrepreneur and government adviser. Speech at the 4th Workshop on Inventing the Organization of the 21st Century, Munich, Germany. “The Future of Truth-The End of the ‘Official Story” (February 1998)

 

15. We have to match the experience that consumers have when they go into a shopping centre.

Jon Florsheim (b.1960) British Internet entrepreneur. Marketing (August 2000)

 

16. Thus, in the future, instead of buying bananas in a grocery store, you could go pick them off a tree in a virtual jungle.

Yasuhiro Fukushima (b.1948) Japanese business executive. Wired Asia (June 2000)

 

17. Most discussions of how to make digital commerce more trustworthy have centered on…data security…however, there is the thornier problem of how to build trust in coworkers, clients, customers-people you will never see.

Francis Fukuyama (b.1952) U.S> economist and writer. “Trust Still Counts in a Virtual World,” Forbes (February 12, 1996)

 

18. Fireflies throwing off sparks before the storm.

Lou Gerstner (b.1942) U.S. chairman and C.E.O. of IBM. Referring to dot.com companies. Sunday Times (London) (May 2000)

 

19. The storm that’s arrived, the real disturbance, will be when the thousands and thousands of institutions that exist today seize the power and use it to transform themselves.

Lou Gerstner (b.1942) U.S. chairman and C.E.O. of IBM. Referring to dot.com companies. Sunday Times (London) (May 2000)

 

20. How many people go to the Library of Congress to look through images?

Mark Getty (b.1978?) U.S. Internet entrepreneur. Referring to marketing of digital images via the Internet. Sunday Times (London) (October 2000)

 

21. We’re still at the lower slopes of this excitement and, at the moment, people are dazzled by the technological advances and possibilities.

Michael Grade (b.1943) British television executive. Referring to new media. Marketing (June 2000)

 

22. The way we use the Internet to fight the giants is an afterthought to be honest.

Stelios Haji-Ioannou (b.1967) Greek founder of EasyJet. Revolution (October 1999)

 

23. The government’s job is to create the right economic climate to allow our e-commerce industries to flourish, but there is only so much we can do. The real hard work is down to business people across the country.

Patricia Hewitt (b.1948) British government minister. Digital Britain (January 2000)

 

24. We have to take advantage of everything the technology and the new economy provide.

Nobuyuki Idei (b.1937) Japanese chairman and C.E.O. of Sony Corporation. Forbes (May 2000)

 

25. The Internet is this phenomenal and organized and democratic vehicle that’s ideal for communicating with women.

Geraldine Laybourne (b.1947) U.S. chairman of Oxygen Media. “The 50 Most Powerful Women in American Business,” Fortune (Patricia Sellers and Cora Daniels; October 1999)

 

26. The Internet will eventually converge with television. I have relationships with entertainment companies and big technology companies to pull this off.

Geraldine Laybourne (b.1947) U.S. chairman of Oxygen Media. “The 50 Most Powerful Women in American Business,” Fortune (Patricia Sellers and Cora Daniels; October 1999)

 

27. Brands like the Guardian and Guinness are so established that people have entrenched views. With lastminute.com you don’t have that. Everyone’s potential triallist.

Carl Lyons (b.1970) British marketing director of lastminute.com. Marketing (August 2000)

 

28. Marketing is marketing. It’s easy to drape new media in magic but it comes down to whether it’s a good business or not.

Carl Lyons (b.1970) British marketing director of lastminute.com. Marketing (August 2000)

 

29. The web site needs to be as sticky as a currant bun.

Carolyn McCall (b.1962) British managing director of Guardian Newspapers. Marketing (April 2000)

 

30. One of the most interesting aspects of the rapid growth of the Internet is how quickly some people have come to embrace it as an engine of entrepreneurial promise and wealth…It’s the end-of-the-century gold rush.

Mark McCormack (1930-2003) U.S. entrepreneur, founder and C.E.O. of the International Management Group. Staying Street Smart in the Internet Age: What Hasn’t Changed about the Way We Do Business (2000), Introduction

 

31. The next generation of E-markets will be open, global and based on E-business rules of engagement and interoperation. They include private E-business communities, open digital cooperatives, powerful market makers, electronic trading exchanges.

William (Walid) Mougayar, U.S. consultant and management theorist. “E-commerce? E-business? Who E-cares?,” Computerworld (November 2, 1998)

 

32. The new technology has put some truly sharp teeth in the long-standing effort to prevent banks from adopting lending practices that deprive minority and low and moderate-income neighborhoods of credit.

Ralph Nader (b.1934) U.S. lawyer and consumer-rights campaigner. “Digital Democracy in Action,” Forbes (February 12, 1996)

 

33. The rush by marketers to establish World Wide Web sites at times resembled the Gold Rush that sent the 49ers west in search of riches.

Stan Rapp, U.S. advertising executive and cofounder of Rapp Collins. The New Maxi-Marketing (co-written with Thomas L. Collins; 1995)

 

34. America has caught Internet fever.

John A. Roth (b.1942) Canadian former president and C.E.O. of Nortel Networks Corporation. Sunday Times (London) (May 2000)

 

35. The phrase “click, click you’re dead” focuses the mind.

Martin Sorrell (b.1945) British advertising executive. Interview (March 2000)

 

36. The we attacks traditional ways of doing things and elites, and this is very uncomfortable for traditional businesses to deal with.

Martin Sorrell (b.1945) British advertising executive. Interview (March 2000)

 

37. This is a group of tribes and I think the tribes have their value.

Martin Sorrell (b.1945) British advertising executive. Referring to communities on the Internet. Marketing (April 2000)

 

38. If you sit down and you ask, “Where is the value center, where is the economic engine for e-commerce?” I guarantee you it is not in cost reduction. Not even close. The economic engine is always I value.

Jay S. Walker, U.S. entrepreneur, founder of Priceline.com, and C.E.O. of Walker Digital Corporation. Interview, Strategy + Business (January-March 2000)

 

39. We thought the creation and operation of websites was mysterious Nobel Prize stuff, the province of the wild-eyed and purple-haired.

Jack Welch (b.1935) U.S. former chairman and C.E.O. of General Electric. Sunday Times (London) (May 2000)

 

40. Any company, old or new, that does not see this technology as important as breathing could be its last breath.

Jack Welch (b.1935) U.S. former chairman and C.E.O. of General Electric. Referring to e-commerce. Sunday Times (London) (May 2000)